Walmart Me@
Transforming Staffing Experiences
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Project Overview
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Me@ is a comprehensive platform designed to streamline both work and personal tasks for Walmart managers and employees, enabling them to manage all HR needs in one place.
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Outcomes
Post-launch, the platform improved transaction efficiency, saved a significant amount of the product team's time, and reduced transaction times. Operational costs were reduced, improving Walmart’s HR process and reputation.
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Role
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Lead product designer.​
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Team
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Product Owner, Product Manager, UX Content Strategist, Developers
Tools
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Figma, Jira, Excel, Teams
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Identifying the Problem:
Based on UX Research and user feedback, managers were facing inefficiencies, such as using multiple (3-rd party systems and Me@) and spending 25–55 minutes per HR transaction, leading to task delays and errors. This highlighted the need for a unified platform to streamline staffing transactions.
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Before, Workday Portal
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Solution
The staffing process was transitioned to a unified platform within Me@, creating a standardized staffing transaction framework that ensured consistency, reduced errors, and enhanced scalability. This streamlined approach significantly improved transaction efficiency, reduced HR case volumes, saved internal team time, and optimized operational costs.
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Design System Update
​With no existing staffing transaction designs at Walmart, I established a standardized transaction flow from the ground up that contains a transaction screen template and transaction flow architecture. This solution eliminated ambiguity, increased design efficiency by 70%, and ensured a cohesive experience across the People team’s ecosystem.
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Transaction Screen Template
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Transaction Flow Architecture (with 5 defined scenarios)
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Entry-points building
I lead another design team to deliver an analytical dashboard for managers to streamline teams' HR processes, boosting decision-making through data-driven insights.
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Product Collaboration
I worked closely with teams across Business, Legal, and Compliance to create an intuitive UI that streamlined navigation, reduced errors, and met legal requirements. I delivered 5 user flows for 3 different platforms (Me@Campus, Me@ Sam's Club, and Me@ Walmart).
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After, Me@
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User Testing
Testing on the 5 flows revealed areas for improvement in content copy, navigation, and feature clarity. Based on feedback, adjustments were made, including clearer navigation and content improvements based on the research.
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User Flow Refinement
After multiple iterations and user testing, I refined the entire bill payment flow on NetBenefits to enhance clarity and efficiency. The final design balanced simplicity with necessary compliance requirements, creating a seamless and intuitive experience.
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Result​
Post-launch, the platform improved transaction efficiency, saved a significant amount of the product team's time, and reduced transaction times. Operational costs were reduced, improving Walmart’s HR process and reputation.
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What’s next?​
Due to NDA, I can’t share all the details, but here’s what’s ahead:
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The standardized transaction framework I developed will continue shaping staffing processes across Me@, driving efficiency and scalability.
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Future iterations will focus on enhancing automation and streamlining workflows for managers and associates.
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I’m eager to explore AI implementation to optimize decision-making, automate processes, and improve the overall user experience.
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My contributions were recognized in internal showcases, highlighting the impact of a unified and data-driven approach to HR solutions.
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